Refund and Return Policy

At Lynashoe, we are committed to providing the best shopping experience and quality products for your pets. If you are not completely satisfied with your purchase, we offer a clear and fair refund and return policy to ensure your peace of mind.

1. Returns
We accept returns on most products within 30 days from the date of purchase, as long as the items are unused, in their original condition, and with all packaging intact. To initiate a return, please follow these steps:

  • Contact our customer support team at info@lynashoe.xyz or call 507-559-9240 to request a return authorization.
  • Return the item in its original, unused condition, and include the receipt or proof of purchase.
  • Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part.

2. Refunds
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.

3. Non-Returnable Items
Certain items are non-returnable, including:

  • Customized or personalized products (e.g., custom pet collars).
  • Sale or clearance items.
  • Perishable goods or items that have been opened or used (e.g., grooming products).

4. Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us within 30 days of your purchase to initiate the exchange process. Depending on availability, we will assist you with exchanging your item for the one that best suits your needs.

5. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at info@lynashoe.xyz. We will arrange for a replacement or issue a full refund for the item, including return shipping costs. Please provide photos of the damaged or defective item to help us resolve the issue quickly.

6. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Orders that have not yet been processed can typically be canceled for a full refund. However, once an order has been shipped, it will be subject to our return policy.

7. How to Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to reach out to our customer support team:

  • Email: info@lynashoe.xyz
  • Phone: 507-559-9240
  • Address: 4980 Sugar Camp Road, Mankato, Minnesota, United States

8. Policy Changes
We reserve the right to update or change this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date.

Thank you for shopping with Lynashoe! We strive to make every experience as smooth and satisfying as possible for you and your pets.